Device review "consumer-oriented" performance goals under development by FDA.
This article was originally published in The Gray Sheet
Executive Summary
FDA DEVICE REVIEW "CONSUMER-ORIENTED" PERFORMANCE GOALS UNDER DEVELOPMENT at the agency as part of a pilot pro-gram to be proposed under the Government Performance and Results Act of 1993, according to agency staffers. The bill (S 20), which was signed into law on Aug. 3, 1993, calls on the federal government to improve "program effectiveness and public accountability by promoting a new focus on results, service quality, and customer satisfaction."