A new proposed order from the US Federal Trade Commission (FTC) says that popular online counseling service BetterHelp owes its customers $7.8m for a breach in data privacy, prompting the digital health industry to take another look at how they manage consumers’ personal information.
The company also assured consumers during signup that it would not use or disclose personal health data except as needed to provide counseling services. However, the FTC revealed that BetterHelp...